Comments on: Reimage Online PC Repair

By: Dennis Gottlieb

Dennis Gottlieb — Sun, 18 Apr 2010 19:28:23 +0000

REIMAGE IS A SCAM

I downloaded Reimage on 3/22/2010 and it repaired my primary computer problem. My computer took forever to boot. However, on 4/01/2010, just nine days latter, my computer performance was running as slow as it had on 3/22/2010.

I tried to rerun Reimage, but my repair key was no longer valid. In stead of executing the program it returned me their order page which looked exactly the same as it on 3/22/2010. The one day only price was still listed as $47.95. The only difference was that the last day to take advantage of the one day price had been changed to the then current date.

Their product description failed to mention that the $47.95 charge was only for a single use of your product. That is a significant omission. I requested a refund in my email of 4/01/2010. I sent them email seven additional times requesting a full refund and the first six replies set additional conditions that I must satisfy before I would be eligible for a refund. The seventh email informed me that I was not entitled to a refund as of 3/29/2010. Why didn’t they tell me in response to my email of 4/01/2010 which was sent more than seven days after I downloaded the program? The only explanation that makes any sense is that their customer support is totally inept or that they were having a good laugh or taking sadistic pleasure in treating me like a yo-yo.

I ordered Reimage by clicking the “See how it works” button on their homepage which is listed under the “Diagnose Your PC” title on your homepage. The web page then changed to another page titled “Ready to fix your computer?”

That page displayed the following:
100% Money Back Guarantee
Satisfaction Guaranteed, or your money back. If Reimage fails to work on your computer, then you are entitled to a 100% refund.* Also, an automatic backup of changes is made every time you run Reimage. At any moment you can stop using Reimage and have a full roll-back. No risk to you what so ever. If for some reason you are not satisfied with the repairs made – your money will be refunded.

The word refund is followed by an “*” which in Standard English usage indicates that the meaning of the word is modified by a footnote that is identified by an asterisk. The words “100% Money Back Guarantee” are printed in 12 point typeface. That is followed by the rest of the statement in 8 point typeface. There are no footnotes on that page. There is however the following listed in the lower margin of the page printed in 6.5 typeface

It is not reasonable for readers of their Internet sight to follow the asterisk notation to the “Refund Policy” button.

By: Barb

Barb — Thu, 01 Apr 2010 19:06:33 +0000

I bought this because it promised to refund money if not satisfied. While it did find errors and probably fixed them, it caused more problems than I had in the first place. Also did not fix to major issues I had. As far as customer support, there is none . . . and I’ve undon and uninstalled the program and asked for a refund within the 7-day period only to be ignored. I’ve now sent 4 different emails to them and they don’t answer or refund the money. I told them in my last message that if I hadn’t received a refund within the next 24 hours I would pursue other avenues. That doesn’t even scare them evidently because I still haven’t heard a word and time is almost up.

Beware of this program . . . not only did it corrupt many excel files that can not be restored, but also destroyed some system functions that I have no idea how to fix. Now, besides being out the money I paid Reimage, I’m going to have to pay a geek to fix the damages. Needless to say i’m not a happy camper.

By: John K.

John K. — Mon, 03 Aug 2009 21:03:53 +0000

I got this software only because it promised a refund in case it didn’t work.

It took nearly an hour to complete the job, but I ended up with a pc that runs fast. I had a few errors popping up before, I guess we’ll have to wait and see if they’d disappeared or not.

Also, my email to support was answered after I already figured out everything by myself. I wish they had an online chat.

By: Lara

Lara — Sat, 11 Jul 2009 21:08:44 +0000

It seems to work better. Time would tell though. I need a week or so to appreciate the changes.

By: PcUSer

PcUSer — Sun, 03 May 2009 06:29:49 +0000

I’ve been using this for one of my PC’s and it’s been cool. Fixed most of my errors.
But, my laptop has VISTA on and this service is XP only, so I have to go with 3 stars Overall… If you have an XP though, this is a good choice.

By: Nick

Nick — Sun, 26 Apr 2009 06:48:15 +0000

I’m using the booster, and I really love it. It makes my PC so much faster. This is genius.

I used the repair service to repair my other pc, and it does a hell of a job. Picked up errors and fixed them within 20 minutes.

By: Colin

Colin — Mon, 16 Mar 2009 06:42:48 +0000

The only thing I can say is WOW. I’ve used registry cleaners before, but this once is different.
It picked up errors not only in the registry and I didn’t ever intended to check those places.